Customer Services Team Manager

Location: Stockport
Pay Rate: £35,000 - £38,000 DOE
Hours: Monday to Friday, 8.30am–5.30pm

Priority Recruitment are pleased to be working with a respected, well-established business in the Stockport area who are looking for a driven and capable Customer Services Team Manager. This is a great opportunity to step into a hands-on leadership role within a supportive and collaborative organisation.

This company prides itself on excellent customer care, a strong team culture and delivering high-quality support to its clients.

What’s in it for you:

• Competitive salary based on experience

• Full-time, permanent position

• Supportive, inclusive team environment

• Opportunities to lead change and shape departmental performance

About the Role:

You’ll be leading a dedicated team of Customer Service colleagues, taking full responsibility for team performance, coaching and development, and day-to-day operations. You’ll be expected to drive efficiency and continuous improvement while ensuring top-tier service delivery.

Key Responsibilities:

• Oversee the daily running of the department including administrative tasks and system processes

• Monitor case flow and resolve any operational issues swiftly

• Lead and motivate a team to meet or exceed targets

• Support business change and process improvement

• Provide regular 1-2-1 coaching, mentoring and performance reviews

• Produce and report departmental performance data

• Foster collaboration across business functions to meet goals

• Handle absence management, holiday approvals and wellbeing support

The Ideal Candidate:

• Previous experience in a customer service leadership role

• A hands-on, motivational approach to team management

• Strong communication and coaching skills

• Comfortable driving change and performance improvements

• Organised, proactive and results-focused

• Ethical, client-focused and dependable

If you’re a proven team manager who thrives in a busy customer service environment and is ready for your next challenge, we’d love to hear from you.