Enforcement Team Administrator

Location: Staffordshire (Hybrid)
Salary: £24,570
Hours: Monday – Friday shifts 8am-4.30pm or 8.30am-5pm

We are seeking a highly organised and proactive Enforcement Team Administrator to join the Enforcement department of an established organisation operating within the financial services sector.

This role offers the opportunity to work within a fast-paced operational team, providing vital administrative and coordination support to Enforcement Agents and senior leadership. The successful candidate will play a key role in ensuring the smooth day-to-day running of the Enforcement team by allocating workloads, maintaining accurate records, and liaising with internal departments, clients, and field-based agents.

Our client provides services to public sector organisations across the UK and is committed to maintaining high standards of compliance, professionalism, and customer service. They offer a supportive and structured working environment with clear expectations and opportunities for development.

Benefits as an Enforcement Team Administrator:

• £24,570 annual salary
• 25 days annual leave plus bank holidays
• Mandatory office shutdown between Christmas and New Year
• Company pension scheme
• Company sick pay scheme
• Eye care vouchers
• Workplace mental health initiatives
• Regular company social events
• Free secure onsite parking

Key responsibilities as an Enforcement Team Administrator:

• Allocating and reviewing caseloads for Enforcement Agents
• Providing daily administrative support to the Enforcement Team Manager and Head of Enforcement
• Completing daily, weekly, and monthly planning activities
• Monitoring Enforcement Agent activity and cleansing records where required
• Liaising with Enforcement Agents and clients on a daily basis
• Managing incoming calls and emails and updating case management systems
• Tracking and monitoring Enforcement Agent vehicles
• Reviewing and maintaining Enforcement Agent certification records
• Supporting Enforcement Agent banking processes alongside the Accounts and Finance teams
• Assisting with Enforcement Agent recruitment processes
• Creating and maintaining spreadsheets and internal documentation
• Working collaboratively with other departments across the business

Requirements as an Enforcement Team Administrator:

• Previous experience within an administrative role
• Experience working within the enforcement or debt collection industry is desirable
• Strong organisational skills with the ability to manage multiple tasks and deadlines
• High attention to detail and accuracy when handling data and documentation
• Confident using Microsoft Office applications, particularly Excel
• Ability to work independently as well as collaboratively within a team
• Self-motivated, adaptable, and able to manage a varied workload in a fast-paced environment

Successful candidates will be required to complete relevant background checks prior to employment.

Apply today to discuss the role in more detail!