Quality Coordinator

Sheffield
25-03-2025
Job Type
Permanent
Emp Type
Full Time
Industry
Call Centre and Customer Service
Skills
Quality Coordinator, Regulatory background, Coaching or training
Functional Expertise
Sales
Salary Type
Annual
Salary
GBP £24,500.00
Job ID
44566

Job Description

 

Quality Coordinator

Location: Sheffield, UK
Salary: £24,500 per annum
Job Type: Full-Time, Permanent
Shift and Schedule: Monday to Friday, between 8:00 am – 6:00 pm

We are excited to offer an opportunity for a Quality Coordinator to join a well-established organisation in Sheffield.

This role is ideal for someone passionate about coaching, compliance, and improving call centre performance. You will play a key role in ensuring high-quality customer interactions, monitoring call handling, and supporting the development of team members.

 

What’s in it for you?

  • Competitive salary of £24,500 per year
  • Full training and ongoing career development
  • Hybrid working options (performance-dependent)
  • Company pension scheme and life assurance plan
  • On-site parking and daily refreshments

 

Key Responsibilities as a Quality Coordinator:

  • Monitor call quality and provide coaching to improve performance
  • Conduct 1-2-1 feedback sessions to highlight strengths and areas for improvement
  • Assist in managing team KPIs, focusing on quality, call time, and collection outcomes
  • Ensure call agents adhere to regulatory standards and compliance guidelines
  • Support training for new and existing team members to build capability
  • Contribute to data quality improvements within internal systems
  • Assist with client collaborations and internal/external audits

 

Successful Applicant:

  • Previous experience in a quality assurance, coaching, or training role within a call centre
  • Regulatory background in a compliance-driven environment
  • Strong IT skills with the ability to adapt to new systems
  • Excellent problem-solving and analytical abilities
  • Clear and confident written and verbal communication skills
  • Ability to work flexibly between 8:00 am – 6:00 pm, Monday to Friday

All successful applicants will be required to complete background checks, including DBS/CCJ verification.

 

This is a fantastic opportunity to make an impact in a growing organisation and support a high-performing team.

Apply now – we’d love to hear from you!