Quality Coordinator

Location: Sheffield, UK
Salary: £24,500 per annum
Job Type: Full-Time, Permanent
Shift and Schedule: Monday to Friday, between 8:00 am – 6:00 pm

We are excited to offer an opportunity for a Quality Coordinator to join a well-established organisation in Sheffield.

This role is ideal for someone passionate about coaching, compliance, and improving call centre performance. You will play a key role in ensuring high-quality customer interactions, monitoring call handling, and supporting the development of team members.

What’s in it for you?

• Competitive salary of £24,500 per year
• Full training and ongoing career development
• Hybrid working options (performance-dependent)
• Company pension scheme and life assurance plan
• On-site parking and daily refreshments

Key Responsibilities as a Quality Coordinator:

• Monitor call quality and provide coaching to improve performance
• Conduct 1-2-1 feedback sessions to highlight strengths and areas for improvement
• Assist in managing team KPIs, focusing on quality, call time, and collection outcomes
• Ensure call agents adhere to regulatory standards and compliance guidelines
• Support training for new and existing team members to build capability
• Contribute to data quality improvements within internal systems
• Assist with client collaborations and internal/external audits

Successful Applicant:

• Previous experience in a quality assurance, coaching, or training role within a call centre
• Regulatory background in a compliance-driven environment
• Strong IT skills with the ability to adapt to new systems
• Excellent problem-solving and analytical abilities
• Clear and confident written and verbal communication skills
• Ability to work flexibly between 8:00 am – 6:00 pm, Monday to Friday

All successful applicants will be required to complete background checks, including DBS/CCJ verification.

This is a fantastic opportunity to make an impact in a growing organisation and support a high-performing team.

Apply now – we’d love to hear from you!