Admin Recovery Officer

Redditch
02-04-2025
Job Type
Permanent
Emp Type
Full Time
Industry
Sales
Skills
Any
Functional Expertise
Sales
Salary Type
Annual
Salary
GBP £23,800.00
Job ID
42539

Job Description

Job Title: Admin Recovery Officer
Location: Birmingham
Pay Rate: £23,800 per annum
Shift and Schedule: Monday - Friday 9am - 5pm

We are pleased to present this exciting opportunity for an Admin Recovery Officer to join a well-established company with over 40 years.

This is a fantastic opportunity to join a growing team dedicated to providing a high standard of service. We are seeking a detail-oriented and professional individual to support debt recovery processes.

What’s in it for you?

  • Competitive salary of £23,700 per annum
  • Company pension plan
  • Life assurance plan
  • 28 days of paid annual leave
  • Career development opportunities and training

 

Responsibilities:

  • Reviewing and actioning accounts at various stages, ensuring appropriate progress.
  • Updating computer records following enforcement visits, telephone calls, or correspondence.
  • Negotiating payment arrangements in line with client guidelines.
  • Handling correspondence, including composing bespoke responses.
  • Managing telephone inquiries from clients, debt advisory groups, and third parties.
  • Assisting walk-in customers and authorised third parties in resolving accounts.
  • Ensuring appropriate action is taken for vulnerable customers in accordance with guidelines.
  • Understanding and advising on different forms of insolvency and their impact on regulations.
  • Covering additional job roles, including Contact Centre, Client Liaison, Enquiry Officer, and Attachment of Earnings Administrator as needed.

The Ideal Candidate:

  • Strong attention to detail and organisational skills
  • Excellent communication and negotiation abilities
  • Professional, empathetic, and ethical approach to customer service
  • Ability to handle potentially challenging conversations in a calm and respectful manner
  • Experience in administrative, financial, or customer service roles is desirable but not essential

This is an excellent opportunity for those looking to build a rewarding career in a vibrant and supportive environment. Apply now to be a part of a forward-thinking team that values professionalism and growth.