Job Title: Admin Recovery Officer
Location: Birmingham
Pay Rate: £23,800 per annum
Shift and Schedule: Monday - Friday 9am - 5pm

We are pleased to present this exciting opportunity for an Admin Recovery Officer to join a well-established company with over 40 years.

This is a fantastic opportunity to join a growing team dedicated to providing a high standard of service. We are seeking a detail-oriented and professional individual to support debt recovery processes.

What’s in it for you?

• Competitive salary of £23,700 per annum
• Company pension plan
• Life assurance plan
• 28 days of paid annual leave
• Career development opportunities and training

Responsibilities:

• Reviewing and actioning accounts at various stages, ensuring appropriate progress.
• Updating computer records following enforcement visits, telephone calls, or correspondence.
• Negotiating payment arrangements in line with client guidelines.
• Handling correspondence, including composing bespoke responses.
• Managing telephone inquiries from clients, debt advisory groups, and third parties.
• Assisting walk-in customers and authorised third parties in resolving accounts.
• Ensuring appropriate action is taken for vulnerable customers in accordance with guidelines.
• Understanding and advising on different forms of insolvency and their impact on regulations.
• Covering additional job roles, including Contact Centre, Client Liaison, Enquiry Officer, and Attachment of Earnings Administrator as needed.

The Ideal Candidate:

• Strong attention to detail and organisational skills
• Excellent communication and negotiation abilities
• Professional, empathetic, and ethical approach to customer service
• Ability to handle potentially challenging conversations in a calm and respectful manner
• Experience in administrative, financial, or customer service roles is desirable but not essential

This is an excellent opportunity for those looking to build a rewarding career in a vibrant and supportive environment. Apply now to be a part of a forward-thinking team that values professionalism and growth.