Job Title: Quality Assurance Advisor

Location: Halifax (hybrid)

Salary: £26,000 - £29,000 DOE

Hours: Monday – Friday 9am – 5.30pm

Are you highly organised, proactive, and passionate about delivering exceptional quality? Our client is seeking a Quality Assurance Advisor to join the Operations team and play a crucial role in ensuring the highest standards for their clients.

In this hands-on role, you’ll collaborate with team members at all levels and act as a key figure in maintaining and growing the company reputation as a trusted demand creation partner.

Responsibilities as a Quality Assurance Advisor:

• Review all submitted leads to ensure quality and accuracy.
• Update and maintain CRM systems with the latest information.
• Provide detailed feedback to Managers and Directors on risks and improvement areas.
• Identify and highlight strong calls for training and coaching purposes.
• Support the upskilling of new team members with training and constructive feedback.
• Attend client handover calls and manage lead acceptance processes, updating relevant teams as needed.
• Assist with calling and lead generation when required.
• Play an active role in onboarding and campaign setup to ensure clear understanding of objectives and lead criteria.

Skills as a Quality Assurance Advisor:

We’re searching for someone who thrives in a dynamic environment and can balance structure with adaptability. The ideal candidate will:

• Be highly organised, professional, and approachable.
• Have excellent problem-solving and decision-making skills.
• Be motivational, with the ability to provide constructive coaching and feedback.
• Possess strong communication skills, both written and verbal.
• Be experienced in using CRM systems and have a strong grasp of Microsoft 365 tools.
• Be able to multitask effectively across multiple programs.
• Have an unflappable personality and be comfortable interacting with clients and internal teams.

This is an exciting opportunity to make a meaningful impact in a client-facing role where your contributions will directly influence the success of company campaigns. If you have a “get stuck in” attitude and a passion for delivering excellence, we’d love to hear from you!

Apply today to be considered for this fantastic opportunity!