Telephone Collections Agent

Sheffield
19-11-2024
Job Type
Permanent
Emp Type
Full Time
Industry
Sales
Skills
Any
Functional Expertise
Customer Support, Sales
Salary Type
Annual
Salary
GBP £24,000.00
Job ID
39258

Job Description

 

Telephone Collections Agent

Pay: £24,000 - £26,000 (depending on experience) + Commission. OTE £35k
Job Type: Full-time 37.5 hours, Permanent
Location: Sheffield

Due to expansion, my client is looking to recruit Telephone Collection Officers to join the contact centre team. If you are a strong communicator, self-driven and motivated, engaging, and influential then this could be the role for you!

Key responsibilities as a Telephone Collections agent:

  • Answering calls from customers that owe money to local authority clients, Transport or third parties acting on their behalf.
  • Occasional outbound calls to those who have failed to make payment / contact.
  • Occasionally negotiating with customers on live chats.
  • Taking payments.
  • Completing basic affordability checks and income and expenditures forms
  • Negotiating payment arrangements where a customer cannot pay in full
  • Identify vulnerable customers
  • Sign-post customers with financial difficulties to non-profit debt advice agencies
  • Deal with customer queries and handle disputes
  • Update accounts and ensure all notes are correct on our systems

Skills needed as a Telephone Collections Agent:

  • Customer service or contact centre experience (2 years preferred)
  • Excellent communication skills able to interact effectively at all levels
  • Able to work in a fast-paced environment with the ability to provide information quickly and clearly
  • Confident in dealing with customers over the telephone often in difficult circumstances
  • Friendly and empathetic, with good active listening skills
  • Ability to problem solve and provide customers with options in line with our client and company guidelines
  • Confident negotiator to achieve the shortest arrangements to fulfil client requirement
  • Previous practical office administration experience
  • Being comfortable in using a variety of technologies and software systems

Benefits as a Telephone Collections Agent

  • Company pension
  • Colleague discount scheme
  • Christmas Savings Scheme
  • Free on-site parking
  • Employee Assistance Programme
  • Birthday holiday allowance
  • Attractive bonus, incentives and performance rewards
  • Death in service benefit
  • Hybrid working (subject to reaching required standards)

 

If you have the experience and skills needed for the role as a Telephones Collections Agent please apply!