Location: Dingwall, Scotland
Salary: £26,000 (with a review after 6 months)
Hours: Monday to Friday, 9:00 AM to 5:00 PM (flexibility required)

About the Role:
We are seeking an experienced and motivated Appeals Team Leader to join our clients dynamic team in Dingwall. In this role, you will supervise a team of agents, ensuring performance targets are met while fostering a positive and supportive work environment. You will also take on key administrative responsibilities, including performance management, training, and ensuring the team’s ongoing development.

Key Responsibilities of a Team Leader:

• Lead a team of agents, ensuring daily targets and KPIs are achieved.
• Supervise workloads and performance, providing regular feedback to the team.
• Report on KPIs and performance to the Operations Manager, offering insights and recommendations for improvement.
• Oversee key administrative tasks including rotas and quality checks.
• Maintain documentation for the department, ensuring compliance and accuracy.
• Provide coaching, additional training, and performance support to agents.
• Identify skill gaps and implement strategies to close them.
• Assist with recruitment, induction, and onboarding of new employees.
• Drive motivation, morale, and productivity within the team.
• Lead by example, fostering a positive, collaborative work environment.
• Stay up-to-date with industry trends, system updates, and compliance regulations.
• Implement changes and improvements as necessary to maintain a high-performing team.

Skills as a Team Leader:

• Proven leadership experience, preferably in a team-based or customer-facing environment.
• Strong organisational and administrative skills, with the ability to manage multiple tasks efficiently.
• Passion for developing and coaching teams, with the ability to identify and address skill gaps.
• Ability to work under pressure while maintaining a positive and productive team atmosphere.
• Knowledge of the debt recovery industry and willingness to stay informed about changes and best practices.
• Flexibility and adaptability in response to shifting priorities and needs.

Benefits as a Team Leader:

• 29 days of holiday (including bank holidays).
• Pension scheme
• Monthly incentives
• Free on-site parking

If you're ready for a challenging yet rewarding role in a fast-paced environment and have the leadership qualities to inspire and motivate a team, we'd love to hear from you!