Position: Match Day Hospitality Retail Assistant 
Location: Etihad Stadium, Manchester 
Schedule: All Manchester City Home Matchdays and some additional events 
 
Benefits: 

• Paid weekly, £9.83-11.44 an hour for staff over 18
• +12% holiday pay entitlement, can claimed weekly or saved. 
• Exciting work environment during match days in a world-class stadium. 

 
Role Overview: 
As a Match Day Hospitality Retail Assistant, you will play a crucial role in delivering exceptional service to our esteemed VIP guests at the Etihad Stadium. 
Your responsibilities will include: 

• Warmly welcoming and providing support to VIP guests within the hospitality section of the stadium. 
• Ensuring the highest standard of customer service is delivered to our VIP guests. 
• Offering prompt click-and-collect services as required. 
• Good knowledge of stadium layout, able to deliver orders to premium/VIP locations. 

 
This position requires well-presented, adaptable individuals who thrive in a fast-paced environment. Full training will be provided; however, prior retail experience and a genuine interest in football are desirable. 
 
Key Details: 

• Availability required for all home games during the 2023/2024 season (approximately 30 home matches) – This is not negotiable. 
• Occasional weekday and weekend availability for key events throughout the year. 
• Please note this is primarily a matchday only role, 100% of the mens home matches (premier league +cups) and some of the womens home matches. Schedule can be seen here: https://www.mancity.com/fixtures/mens  
• Please note, due to where the work takes place this particular role is 18+ age only.  

 
Requirements: 

• Provide first-class customer service to all guests in the stadium lounges and boxes. 
• Display enthusiasm and high energy levels. 
• Excellent communication skills to engage professionally and amicably with premium clientele. 
• Maintain consistent attention to detail and deliver exceptional customer service even in high-pressure situations. 
• Always present a professional appearance, suitable for a stadium work environment. 
• Demonstrate dedication and commitment to working as many home matchday fixtures at the MCFC store as possible. 
• Engage with fans during shifts, ensuring a memorable experience within the stadium. 

  
If you believe you have the qualities to join our squad and seize this opportunity, apply below today to be part of Season 24/25/ Alternatively, visit https://www.priorityrecruitment.co.uk/manchester-city-retail-team for further information.

November 2024 - We have recently concluded a round of recruitment for this role, as such we are not actively hiring.  We are leaving the advert up so you can express your interest and will be the first to be considered when we re-start the process.